Frequently asked questions

Learn more about self-storage in Hawkins, Texas

Making self storage simple.

Renting a unit is simple! Visit 833safestorage.com, click on the “Units” tab, select your desired size, and complete the rental process online. Once your rental is finalized, you’ll receive instructions to set up your access through the Smart Entry app by Nokē. 

At 833 Safe Storage, our Smart Entry System provides secure and convenient access to our indoor, climate-controlled facility. Here’s how it works: 

  • Facility Access: The app on your smartphone unlocks the main entrance to our single building. There’s no external gate—access is entirely app-based. 
  • Unit Access: Inside the building, the app unlocks your individual storage unit, equipped with a Bluetooth-enabled smart lock, ensuring that only authorized users can gain entry. 
  • Key Sharing: The app allows you to share digital keys temporarily with family members or movers. You can revoke access at any time, and the system logs all activity for your records. 

For detailed instructions, check out our Step-by-Step Guide below or contact us for assistance. 

We offer a range of unit sizes to meet your needs: 

  • 5×5: Fits several small boxes, seasonal decorations, or personal items. 
  • 5×10: Great for small furniture, tools, outdoor gear, or a small bedroom’s contents. 
  • 10×10: Ideal for furniture and belongings from a one-bedroom apartment. 
  • 10×15: Perfect for items from a two-bedroom home or larger household goods. 
  • 10×20: Suitable for the contents of a three-bedroom home or similar storage needs. 
  • 10×25: Our largest option, perfect for oversized storage needs or large household inventories. 

Need guidance? Visit our Unit Sizes and Prices page or contact us for personalized recommendations. 

Yes! Our facility is professionally maintained and monitored to ensure your belongings are safe. Here’s what we offer:

  • 24/7 video surveillance for constant monitoring. 
  • Smart Entry System for controlled app-based access to the facility and individual units. 
  • Full-time in-house customer support is available by phone, Monday through Friday, 8 AM to 4 PM, to assist with any questions or concerns. 

Yes, renting a unit is completed online only through our website at 833safestorage.com. If you have trouble, feel free to contact our office for assistance during our customer support hours, Monday through Friday, 8 AM to 4 PM. A desktop computer or a tech-savvy friend can often make this step easier. 

Yes, insurance is mandatory. You have two options:

  • Opt for our $1 Tenant Protection Plan, an affordable and convenient choice. 
  • Use your own renters insurance by providing your insurance company’s name and policy information during the rental process. 

  • Access Hours: 6 AM to 10 PM, seven days a week. 
  • Office Hours: Monday through Friday, 9 AM to 4 PM. 
  1. Download the Nokē Storage Smart Entry App: 
  • After completing your rental, you’ll receive a text message with a link to download the app and a 6-digit PIN. 
  • Alternatively, search for “Storage Smart Entry” in your app store. 
  1. Log In: 
  • Use your phone number as the username and the provided PIN as your temporary password. 
  • Create a new password when prompted. 
  1. Enable Bluetooth and Location Services: 
  • Allow the app to access Bluetooth and Location Services for optimal functionality. 
  1. Access Your Unit: 
  • Tap the highlighted unit icon in the app to unlock the door or unit. 
  • Wake the lock by tapping the LED light if needed. 
  1. Key Sharing: 
  • Share temporary access with family or movers by sending them a digital key through the app. 
  1. Troubleshooting Tips: 
  • Ensure Bluetooth is enabled, and your phone has a Wi-Fi or cellular connection. 
  • Restart the app or your phone if issues persist. 

For a visual overview, watch this video.